Dreamaway.co.uk
Dreamaway.co.uk
After receiving your request for a reservation, we will confirm your Apartment availability and provide you with details on how to proceed with payment of the deposit. You should confirm your acceptance of our offer by e-mail or fax.
The normal rental period is based on the number of weeks spent in the accommodation, from Saturday to Saturday during school holidays. Access to the property will be from 3.00pm on the day of arrival to 11.00am on the day of departure.
A non-refundable deposit of 25% of the total cost is required to confirm your reservation. Your booking will be confirmed as soon as payment is received. The remainder is payable 8 weeks before your arrival date. Please note that you will not receive any statements or reminders; if the balance is not received on the due date, we reserve the right to cancel your booking and make the dates available to others, and if this happens, your deposit will be non-refundable.
We require a security deposit of £200 in case of damage to the property or its contents or any unreasonable cleaning costs incurred. This deposit is payable with the final payment and will be held until a full inspection of the property has taken place (normally the day of departure) and keys are returned. We will refund the deposit, or balance thereof, within 14 days after the end of the rental period. The sum reserved by this clause shall not limit the client's liability to the owners in respect of damage or loss.
We strongly advise you to take out travel insurance to cover any cancellations. If you need to cancel your reservation after you have paid the full amount, we will make the dates available again and if we manage to re-sell the property we will refund 60% to you. ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING BY E-MAIL.
We reserve the right to cancel any reservation if faced with 'Force Majeure' (i.e. unusual and unforeseeable circumstances beyond our control) the consequences of which we could not avoid. These include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. If we make such a cancellation, we will do our best to offer the Client comparable alternative arrangements or a refund of all monies paid in respect of the Clients reservation. It sometimes, if rarely, occurs that other situations arise, equally beyond our control; these include but are not limited to failure of equipment, loss of water supply, electricity or access etc. If the problem cannot be fixed within a reasonable time period, then we will offer alternative comparable or better arrangements. This applies only in the case of problems with an individual property and does not apply for instance to an area wide loss of electrical or water supply.
You are responsible for ensuring that you are in possession of all necessary travel documents and that they are valid. You are responsible for any disruption in your own travel arrangements.
There is a safe within the apartment and it is your responsibility to ensure that your passport, travel documents and money are put in the safe, and the property is locked when you vacate it.
If you have a complaint during your stay, you must inform us on the telephone numbers given and we will do our best to resolve the problem straight away.